Working Documents A.T.S agent daily call records

Client	Project contacts	Contact Tel Nos	Project name	Agent	Start date
xxxxx	xxxxxx	xxxxxx	xxxxxx	xxxxx	xxxxx

Call date	Call analysis	Contacted	Call backs	Directory Enquires	Called client	E-mails	Total calls	Changes	Total time
28 June	Contacted calls	63
	Call backs		15
	Directory enquiries			8
	To Client				0
	e-mails to Client					0
	Total Calls						86
	Changes							24
	Total Time Hrs/min								8.00
June 29	Contacted calls	70
	Call backs		23
	Directory enquiries			11
	To Client				0
	e-mails to Client					0
	Total Calls						104
	Changes							21
	Total Time Hrs/min								8.00
June 30	Contacted calls	66
	Call backs		21
	Directory enquiries			4
	Ats to Client				2
	e-mails to Client					1
	Total Calls						94
	Changes							15
	Total Time Hrs/min								8.00
Same as above for each day worked by each project agent

Client	Project contacts	Contact Tel Nos	Project name	Agent	Start date
xxxxx	xxxxxx	xxxxxx	xxxxxx	xxxxx	xxxxx

Contacted calls	Call backs	Directory enquiries	Calls client	E-mails client	Total calls	Total changes	Total time Hours/minutes
515	133	52	2	2	704	77	56:00

Average call and database update time--minutes							0.4.77

Changes to existing data base = 16.35%							87

515 contacts from a total database of 531. Outstanding call backs							16


Total project charges (Typical example)
Project charges 56 hours @ £25.00 per hour							£1,400.00
Directory enquiries 52 @ £0.50 per call							£ ../26.00
Total charges (excluding VAT)							£1,426.00